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FAQ'S

 

How do I book decor rentals?

Booking is super easy!
As your browse through our online rental collections, add items to your wishlist by clicking on the heart icon located next to the item image. Once you’ve added all of your items, enter your rental date and client details and select ‘send list’. We’ll reach out within 48 hours to confirm availability and provide you with a quote. A 50% non-refundable initial payment and signed contract are required to secure your booking.



How does payment work?

A 50% non-refundable initial payment is required to secure your booking. Payment can be made by credit card or by e-transfer to hello@beholdenevents.com. Regardless of method of payment, valid credit card information is required at time of booking in the event of damages or failure to provide payment for services rendered. This credit card will not be charged without prior notification.

The remaining balance is due two weeks prior to your event date. If payment is not received two weeks prior to your event date, the balance will be charged to the credit card provided at time of booking.

If an order is placed within two weeks of the event date, full payment is required at time of booking.



Can I view rental items before booking?

Absolutely! Please contact us to arrange a viewing.



How long is the rental period?

The duration of any rental period is three (3) days. Rental items can be picked up or delivered the day prior to the event, and must be returned the day immediately following the event. An extension period for the rental can be provided for an additional fee. Specific timing for pickup or delivery will be confirmed prior to the event date.



Do you offer delivery?

Yes! Delivery and retrieval services are available for an additional fee. Learn More



Can I pick up and return my rental items?

Yes! With the exception of our harvest tables, all rental items can be picked up and returned. Pick-up is scheduled for the day prior to your event, and return the day immediately following your event. We will confirm your pick-up and return times with you prior to your rental date.



Can I make changes to my rental?

Order adjustments can be made up until two (2) weeks prior to your event date. However, any such adjustments may not reduce the total price of the invoice below the amount of the 50% non-refundable initial payment. Any order adjustments required to comply with restrictions pursuant to the British Columbia Public Health Act (i.e. gathering size) will be assessed on a case-by-case basis.



If you don’t carry an item I’m looking for, can you source it for me?

Depending on the item, we just might be able to! Many of our pieces are built in-house, so we may be able to provide a custom-built option for you. We are also open to ordering specific items just for you!



Do you carry more decor items than what is listed on your website?

While we do our very best to keep our website up to date, we are continually adding new items to our inventory, and at times, there can be delay in adding these items to our website. If you are looking for an item not currently listed, feel free to give us a shout!



How far in advance should I book my rentals?

The earlier, the better! We’ll do our best to accommodate all requests, but we suggest booking in advance to ensure you secure the items you want. If a decor item is already booked, we’re happy to suggest a suitable alternative.



What is your cancellation policy?

A 50% non-refundable initial payment is required to secure your date. Any cancellations following this will result in the forfeit of the initial payment, regardless of the reasons or circumstances. As full payment is required two weeks prior to the event date, any cancellations made within this two week time period will be charged in full.

If you wish to terminate your rental contract, written notice is required no later than two weeks prior to your event date. Any payments made prior to the termination date are non-refundable.



Why do you charge a non-refundable damage and cleaning waiver?

All of our rentals are subject to a 10% non-refundable damage and cleaning waiver. This is designed to cover light wear and tear (think small scratches, candle wax, minor stains!) while rental items are in your posession. This waiver also covers the cost to clean and care for each piece in between rentals. The waiver does not cover unreturned items or damages beyond light wear and tear.



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