Question 1

How do I book decor rentals?

Accepted Answer

Booking is super easy!

As you browse through our online rental collections, add items to your wishlist by clicking on the plus icon located next to the item image. Once you’ve added all of your items, enter your rental date and client details and select ‘send list’. We’ll reach out within two business days to confirm availability and provide you with a quote. A 50% non-refundable initial payment and signed contract are required to secure your booking.

Question 2

Do you have a rental minimum?

Accepted Answer

Yes! All bookings require a minimum spend of $100 (before taxes).

Question 3

How does payment work?

Accepted Answer

A 50% non-refundable initial payment is required to secure your booking. Payment can be made by e-transfer to hello@beholdenevents.com or by credit card. Kindly note, a 3% processing fee applies to all credit card transactions. Regardless of method of payment, a valid credit card is required at time of booking. This information will remain on file in the event of damages, unreturned items, or failure to provide payment for services rendered.

The remaining balance is due two weeks prior to your event date. If payment is not received two weeks prior to your event date, the balance will be charged to the credit card provided at time of booking.

If an order is placed within two weeks of the event date, full payment is required at time of booking.

Question 4

Can I view rental items before booking?

Accepted Answer

Absolutely! Please contact us at hello@beholdenevents.com to arrange a viewing.

Question 5

How long is the rental period?

Accepted Answer

The duration of any rental period is three (3) days. Rental items can be picked up or delivered the day prior to the event, and must be returned the day immediately following the event. An extension period for the rental can be provided for an additional fee. Specific timing for pickup or delivery will be confirmed prior to the event date.

Question 6

Can I pick up and return my rental items?

Accepted Answer

Yes! With the exception of our harvest tables and a few specialty items, all rental items can be picked up and returned. Pick-up is scheduled for the day prior to your event, and return the day immediately following your event.

We will confirm your pick-up and return times with you prior to your rental date.

Question 7

Do you offer delivery?

Accepted Answer

Yes! Delivery services are available for an additional fee. Please note, a minimum rental order of $500 (before taxes) is required to be eligible for delivery.

Standard delivery rates are based on ‘curb to curb’ service from our storage facility in Abbotsford to your venue. A surcharge applies to any deliveries involving stairs, elevators, long-carries, or strenuous circumstances. Late night retrieval fees are effective as of 10:00pm.

Please note, delivery does not include set-up or take-down of your rental items. These services can be added for an additional fee.

Question 8

Why do you charge a non-refundable rental maintenance and cleaning fee?

Accepted Answer

All of our rentals are subject to a 12% non-refundable rental maintenance and cleaning fee. This is designed to cover light wear and tear (think small scratches, candle wax, minor stains!) while rental items are in your possession. This fee also covers the cost to clean and care for each piece in between rentals.

The fee does not cover unreturned items or damages beyond light wear and tear.

Question 9

Can I make changes to my rental?

Accepted Answer

Order adjustments can be made up until two (2) weeks prior to your event date. However, any such adjustments may not reduce the total price of the invoice below the amount of the 50% non-refundable initial payment.

Question 10

What is your cancellation policy?

Accepted Answer

A 50% non-refundable initial payment is required to secure your date. Any cancellations following this will result in the forfeit of the initial payment, regardless of the reasons or circumstances. As full payment is required two weeks prior to the event date, any cancellations made within this two week time period will be charged in full.
 
If you wish to terminate your rental contract, written notice is required no later than two weeks prior to your event date. Any payments made prior to the termination date are non-refundable.

Question 11

How far in advance should I book my rentals?

Accepted Answer

The earlier, the better! We’ll do our best to accommodate all requests, but we suggest booking in advance to ensure you secure the items you want. If a decor item is already booked, we’re happy to suggest a suitable alternative.

Question 12

Do you carry more decor items than what is listed on your website?

Accepted Answer

While we do our very best to keep our website up to date, we are continually adding new items to our inventory, and at times, there can be delay in adding these items to our website. If you are looking for an item not currently listed, feel free to give us a shout!

Question 13

If you don’t carry an item I’m looking for, can you source it for me?

Accepted Answer

Depending on the item, we just might be able to! Many of our pieces are built in-house, so we may be able to provide a custom-built option for you. We are also open to ordering specific items just for you!

FAQ'S

How do I book decor rentals?

Do you have a rental minimum?

How does payment work?

Can I view rental items before booking?

How long is the rental period?

Can I pick up and return my rental items?

Do you offer delivery?

Why do you charge a non-refundable rental maintenance and cleaning fee?

Can I make changes to my rental?

What is your cancellation policy?

How far in advance should I book my rentals?

Do you carry more decor items than what is listed on your website?

If you don’t carry an item I’m looking for, can you source it for me?

We'd love to help bring your vision to life!

© Beholden Event Design
Created By Campfire Collective
All Rights Reserved

FAQ'S

How do I book decor rentals?

Do you have a rental minimum?

How does payment work?

Can I view rental items before booking?

How long is the rental period?

Can I pick up and return my rental items?

Do you offer delivery?

Why do you charge a non-refundable rental maintenance and cleaning fee?

Can I make changes to my rental?

What is your cancellation policy?

How far in advance should I book my rentals?

Do you carry more decor items than what is listed on your website?

If you don’t carry an item I’m looking for, can you source it for me?

We'd love to help bring your vision to life!

© Beholden Event Design Created By Campfire Collective All Rights Reserved

© Beholden Event Design
Created By Campfire Collective
All Rights Reserved