How do I book decor rentals?
After browsing through our online rental collections, complete and submit the rental inquiry form. We’ll reach out within 48 hours to confirm availability and provide you with a quote. A 50% non-refundable initial payment and signed contract are required to secure your booking.
How does payment work?
The remaining balance is due two weeks prior to your event date. If payment is not received two weeks prior to your event date, the balance will be charged to the credit card provided at time of booking.
If an order is placed within two weeks of the event date, full payment is required at time of booking.
Can I view rental items before booking?
Absolutely! Please contact us to arrange a viewing.
How long is the rental period?
The duration of any rental period is three (3) days. Rental items can be picked up or delivered the day prior to the event, and must be returned the day immediately following the event. An extension period for the rental can be provided for an additional fee. Specific timing for pickup or delivery will be confirmed prior to the event date.
Do you offer delivery?
Can I pick up and return my rental items?
Can I make changes to my rental?
If you don’t carry an item I’m looking for, can you source it for me?
Do you carry more decor items than what is listed on your website?
How far in advance should I book my rentals?
What is your cancellation policy?
A 50% non-refundable initial payment is required to secure your date. Any cancellations following this will result in the forfeit of the initial payment, regardless of the reasons or circumstances. As full payment is required two weeks prior to the event date, any cancellations made within this two week time period will be charged in full.
If you wish to terminate your rental contract, written notice is required no later than two weeks prior to your event date. Any payments made prior to the termination date are non-refundable.